Cancellations and refunds

Cancelling an order

• You can cancel from the tracking page until the outlet accepts the order. There is no charge.
• Once the outlet accepts, cooking has started. Call the outlet straight away; we cancel if the food hasn't been prepared yet, but we can't promise it.
• An outlet may decline or cancel an order, for example if a dish has run out or you are outside its delivery area. You are told on the tracking page and are not charged.

Payment and refunds today

Orders are paid at delivery or at the counter, by UPI or cash. Nothing is charged in advance, so a cancelled order needs no refund.

Wrong, missing or spoiled items

Tell the outlet within 2 hours of delivery or pickup, by phone, with your order number and a photo if you can. We will replace the item on your next order or refund its price:

• Paid by UPI: refunded to the same UPI account within 5 to 7 working days.
• Paid in cash: refunded in cash at the outlet, or by UPI to your number.

Online payments

When online payment is offered at checkout, refunds for cancelled or declined orders go back to the original payment method (card, UPI, net banking or wallet) within 5 to 7 working days of the cancellation. Your bank may take a few more days to show it.

Table bookings

Booking a table is free. Cancel any time before your booking from the link on your booking page, or call the outlet.

To raise a problem, contact the outlet.

Last updated 29 October 2026.